Terms and Conditions NTC11 — Rules & Policies of Malaysia's Online Casino Platform

Welcome to ntc11 — Malaysia's leading online casino and slots platform. These Terms and Conditions ("Terms") constitute a binding agreement between you ("Member", "User", "You") and ntc11 ("Platform", "We", "Company") regarding your use of the website, mobile app, and all services provided by ntc11.

By accessing, registering for, or using any part of the NTC11 platform, you automatically agree to be bound by all terms stated in this document. If you do not agree with any part of these Terms, you are advised not to use the NTC11 platform.

These Terms should be read together with our Privacy Policy and Responsible Gaming Policy, which form part of the overall agreement between you and ntc11. These documents are available on their respective pages within this platform.

Use of the NTC11 platform is restricted to individuals who meet the following eligibility criteria:

• Minimum age: You must be at least 18 years of age at the time of registration and while using the NTC11 platform. NTC11 takes the protection of minors and young persons from gambling very seriously.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable in your country of residence.
• One account only: Each individual is only permitted to hold one ntc11 account. Owning multiple accounts under the same individual is strictly prohibited.
• Non-NTC11 Staff: NTC11 staff, partners, and immediate family members of NTC11 employees are not permitted to register or play on this platform.

To access the full range of ntc11 services, you will need to register an account with complete and accurate information. The following are the guidelines for ntc11 account registration and management:

• Accurate Information: All information you provide during registration — including your full name, phone number, email address, and bank details — must be accurate, current, and truthful. False information may result in account suspension and forfeiture of balance.
• Password Security: You are solely responsible for maintaining the confidentiality of your account password. NTC11 will not be held liable for any losses resulting from unauthorised access due to your negligence in safeguarding your password.
• KYC Verification: NTC11 implements a Know Your Customer (KYC) process to verify member identities. You may be required to submit a copy of your identification card, bank statement, or other supporting documents.
• Information update: It is your responsibility to keep your account information up to date should any changes occur, particularly your contact details and banking information.
• Account Closure: You may request account closure at any time by contacting the NTC11 support team. Any remaining balance will be processed for withdrawal in accordance with the current withdrawal policy.

NTC11 supports a wide range of popular local payment methods in Malaysia for the convenience of our members. All financial transactions are processed securely and transparently.

• Accepted deposit methods: DuitNow, FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, Boost, and USDT. Deposits are typically credited to your account within minutes.
• Minimum deposit limit: Minimum deposit limits vary by payment method. Please check the Withdrawal page for the latest limit information for each payment method.
• Withdrawal: All withdrawal requests are processed within 5 to 15 minutes. Withdrawals can only be made to a bank account or e-wallet registered under the same name as the member's registration.
• Transaction Verification: NTC11 reserves the right to request additional verification for transactions deemed unusual or high-risk as a security measure.
• Currency: All transactions on ntc11 are conducted in Malaysian Ringgit (MYR) unless otherwise stated.
• Bank charge responsibility: Any charges or fees imposed by your bank or payment service provider are your sole responsibility.

NTC11 offers a variety of attractive bonuses and promotions for new and existing members. All bonuses are subject to the following conditions:

• Wagering requirement: Every bonus offered carries wagering requirements that must be met before a withdrawal is permitted. The specific wagering requirements for each bonus are stated in their respective promotion terms.
• One bonus claim per promotion: Each promotion may only be claimed once per member unless otherwise stated. Attempting to claim the same bonus using multiple accounts is prohibited.
• Validity period: All bonuses have a stated validity period. Bonuses not used within that period will expire automatically without further notice.
• Eligible Games: Some bonuses are only applicable to specific games or game categories. Please review the bonus terms before use.
• Wagering limit while bonus is active: While a bonus is active, a maximum wagering limit may apply. Wagers exceeding this limit during an active bonus period will not count towards fulfilling the wagering requirement.
• NTC11's Rights: NTC11 reserves the right to modify, cancel, or withdraw any bonus or promotion at any time without prior notice if there is evidence of abuse.

All games available on the ntc11 platform use a Random Number Generator (RNG) that has been audited by an independent certification body to ensure the fairness of every game outcome. The following are the general game rules:

• Game results are final: All game results displayed by the ntc11 system are final and non-disputable unless there is clear, verifiable evidence of a technical failure.
• Technical disruption: In the event of technical disruptions or internet connectivity issues during gameplay, ntc11 will endeavour to resolve the matter fairly based on system records. ntc11 is not liable for losses resulting from connectivity interruptions on the player's end.
• RTP (Return to Player): The return-to-player (RTP) rate for each game is as stated by the respective game providers. RTP information is available in the game details on the NTC11 platform.
• Betting limit: Each game has its own minimum and maximum betting limits. Players are responsible for checking these limits before playing.

To maintain the safety and enjoyment of all members, the following activities are strictly prohibited on the ntc11 platform:

• Fraud & Forgery: Any attempt to defraud the system, use false identity information, or manipulate game outcomes.
• Money Laundering: Use of the NTC11 platform for money laundering or any other illegal financial activity is strictly prohibited and may be reported to the relevant authorities.
• Automated Software Usage: The use of bots, automated software, scripts, or any technological tools to gain an unfair advantage in games is strictly prohibited.
• Multiple Account Ownership: Registering or using more than one account to circumvent limits or claim bonuses multiple times is strictly prohibited.
• Unauthorised collusion: Colluding with other players to manipulate the outcome of live casino games or betting is strictly prohibited.
• System disruption: Any attempt to hack, attack, or disrupt the systems and infrastructure of ntc11.

NTC11 takes the protection of member personal data very seriously. We adhere to industry-best data protection practices to ensure your information remains secure at all times.

• Data Collection: NTC11 only collects data necessary to provide services, process transactions, and comply with applicable legal requirements.
• Encryption: All data transmitted between your device and ntc11 servers is protected by 256-bit SSL encryption, ensuring no third party can intercept your information.
• Data Sharing: NTC11 does not sell or rent member personal data to third parties for marketing purposes. Data is only shared with payment partners and service providers required for platform operations.
• Data access rights: You have the right to request access, correction, or deletion of your personal data held by NTC11 by contacting our support team.

For more information on how we manage your data, please refer to our NTC11 Privacy Policy which is a separate document detailing our data policy in full.

NTC11 reserves the right to suspend or close a member's account under the following circumstances:

• Violation of any terms stated in this document
• Suspicion or evidence of fraud, money laundering, or illegal activities
• Failure to verify identity or age eligibility when requested
• Account inactive for more than 12 consecutive months
• Self-suspension request for responsible gaming reasons

If your account is suspended for verification reasons, all pending withdrawals will be placed on hold until the verification process is complete. In cases of terms violations, ntc11 reserves the right to forfeit any balance or bonuses associated with the non-compliant activity.

NTC11 strives to ensure the platform operates without interruption and that all games function correctly. However, there are certain limitations to our liability:

• Service disruption: NTC11 is not liable for losses caused by service disruptions beyond our control, including internet infrastructure issues, natural disasters, or government directives.
• Third-party technical failure: In the event of a technical failure on the part of a game provider or third-party payment provider, ntc11 will endeavour to resolve the issue but cannot guarantee recovery timelines.
• Game results: NTC11 is not responsible for any losses arising from valid game outcomes determined in accordance with the game rules set by the provider.
• User Error: Any losses arising from the user's own errors or negligence — including unintentional wagers, password exposure, or account access by a third party — are entirely the user's responsibility.

NTC11 is fully committed to healthy and responsible gaming practices. We believe gambling should be a form of entertainment, not a source of stress or financial hardship.

• Personal deposit limit: Members may set daily, weekly, or monthly deposit limits through their account settings to manage their gaming spending.
• Self-Restriction: Members who feel they need a break from gaming may apply for a temporary or permanent self-exclusion through the NTC11 support team.
• Self-Exclusion: For more serious cases, members may apply for a full self-exclusion from the NTC11 platform, which will be processed within 24 hours.
• Help Information: If you or someone you know is experiencing gambling-related issues, please visit our Responsible Gaming for more information and available support resources.

NTC11 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time. Any amendments will take effect immediately upon being posted on the NTC11 platform.

It is your responsibility to review these Terms periodically to stay informed of the latest version. Continued use of the NTC11 platform after any amendment constitutes your acceptance of the updated terms.

These Terms are governed by and interpreted in accordance with the applicable legal principles of the relevant jurisdiction. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation between both parties before any further action is taken.