Privacy Policy NTC11 — Data Protection & Privacy for Malaysia Members

Welcome to the ntc11 Privacy Policy. This document explains in detail how ntc11 ("we", "Platform", "ntc11") manages your personal data ("you", "member", "user") when you use our website, mobile app, and all services provided by us.

We understand that your trust is our most valuable asset. That is why we take a transparent and responsible approach to every aspect of data management. This Privacy Policy is written in plain language so you know exactly what happens with your information.

By using the NTC11 platform, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request deletion of your data.

Ntc11 only collects data that is genuinely necessary to provide quality services, process financial transactions, and comply with applicable legal requirements. The following are the categories of data we collect:

We do not collect sensitive data such as health information, religious beliefs, or political views unless it is directly relevant to our responsible gaming programme and provided at your own initiative.

The data we collect is used solely for legitimate and transparent purposes. NTC11 uses your data for the following:

• Account Management: Registering, verifying, and maintaining your member account so you can access all ntc11 services seamlessly.
• Transaction processing: Processing deposits via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and USDT, and ensuring withdrawals are credited to the correct account within the specified timeframe.
• Security & fraud prevention: Detecting suspicious activity, preventing unauthorised access, and protecting your account from cybersecurity threats.
• Legal compliance: Meeting legal obligations related to anti-money laundering (AML), counter-terrorism financing (CFT), and applicable financial reporting requirements.
• Personalise your experience: Recommending relevant games, suitable promotions, and engaging content based on your preferences and gaming habits.
• Customer support: Resolving your queries, complaints, and support requests more efficiently when we have sufficient context about your account.
• Responsible gaming: Monitoring gaming habits to identify early signs of problem gambling and providing appropriate assistance before the situation becomes serious.
• Platform improvement: Analysing aggregated usage data (without identifying individuals) to improve the design, performance, and features of the ntc11 platform.

Ntc11 does not sell, rent, or trade your personal data to any party for profit. However, in the course of platform operations, there are limited situations where data must be shared:

• Payment providers: Required transaction information is shared with payment gateway providers such as FPX, DuitNow, and authorised e-wallet providers to process your deposits and withdrawals.
• Game Provider: Minimum technical data is shared with game providers such as Pragmatic Play, Playtech, and others to ensure game sessions run correctly and RTP compliance is maintained.
• Legal compliance: ntc11 fully complies with lawful directives and information requests from competent authorities such as the police, courts, or relevant regulatory bodies.
• Technical Service Provider: Selected hosting companies, cloud services, and cybersecurity providers may have limited access to data within the scope of their work, and are bound by strict confidentiality agreements with ntc11.

Ntc11 continuously invests in cybersecurity infrastructure to ensure your data is protected at all times. The following are the key security measures we have implemented:

• Data encryption in transit: All communication between your browser or app and ntc11 servers is secured by TLS 1.3 protocol with AES-256 encryption. This ensures that data such as login credentials and payment information cannot be intercepted.
• Data encryption at rest: Sensitive data stored in our database — including identification card information and bank details — is encrypted using AES-256 encryption before storage.
• Two-factor authentication (2FA): Members are encouraged to enable 2FA to add an extra layer of protection to their account. Logins from new locations or devices will automatically trigger additional verification.
• Continuous threat monitoring: The ntc11 threat detection system operates 24/7 to identify intrusion attempts, brute-force attacks, and suspicious account activity before any damage can occur.
• Regular security audits: ntc11 undergoes regular independent security audits conducted by accredited third-party cybersecurity firms to identify and address any system vulnerabilities.
• Incident response plan: In the event of a data breach, ntc11 has a comprehensive incident response procedure in place, including notification to affected members within the stipulated timeframe.

Ntc11 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies: These cookies are required for core platform functions such as login, session verification, and security. They cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting data on how web pages are used — most frequently visited pages, time spent, and errors encountered — to help us improve the platform.
• Functional cookies: Remembering your preferences such as language, text size, and gaming settings to deliver a more personalised experience each time you log in.
• Analytics cookies: Helping us understand aggregated platform usage patterns for product planning and continuous improvement.

You can manage your cookie preferences through your web browser. However, disabling essential cookies may affect certain functions of the NTC11 platform. Continued use of our platform after this notice is considered your consent to the use of cookies as described.

Ntc11 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data: For as long as your account remains active, we retain all data necessary to maintain and operate your account securely.
• After account closure: When an account is closed at your request, core account data and transaction records will be retained for a minimum of 5 years for legal compliance and financial audit purposes.
• KYC Documents: Identity verification documents such as copies of identification cards are retained for the period required by applicable anti-money laundering laws, and deleted once that period expires.
• Security logs: Technical and security logs used to detect fraud and protect our systems are retained for 12 months before being automatically deleted.
• Data deletion request: If you request the deletion of your personal data, ntc11 will process the request within 30 days, subject to data retention requirements mandated by law.

As an ntc11 member, you have the following rights regarding your personal data. All requests will be processed within 7 to 14 business days:

• Right of access: You have the right to request a copy of the personal data we hold about you in a readily readable format.
• Right to rectification: If any of your data is inaccurate or outdated, you have the right to request that we correct it promptly.
• Right to erasure: Under certain circumstances, you have the right to request that we delete your personal data — known as the "right to be forgotten" — subject to applicable legal requirements.
• Right to restrict processing: You may request that we restrict the processing of your data in certain situations, such as when you are disputing the accuracy of the data.
• Right to data portability: You have the right to receive the personal data you provided to us in a structured format that can be transferred to another platform.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact the ntc11 support team via Live Chat or email at [email protected]. We may need to verify your identity before processing the request as a security measure.

Ntc11 is an online casino platform restricted to individuals aged 18 and above only. We take the protection of children's privacy very seriously.

• Ntc11 does not knowingly collect any personal data from individuals under the age of 18.
• Our KYC process actively identifies and removes accounts registered by underage individuals.
• If we discover that a child's data has been collected inadvertently, the data will be deleted immediately and the account in question will be closed without notice.
• Parents or guardians who discover that their minor child has accessed this platform are requested to contact us immediately at [email protected].

Ntc11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or added platform features.

When significant changes occur, we will notify you via:

• In-account notification upon next login
• Notification email to your registered address
• Update the "Last Updated" date at the top of this document

Continued use of the ntc11 platform after changes to the Privacy Policy take effect will be considered your acceptance of the updated version. We recommend you review this page periodically to ensure you are always informed of how we protect your data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:

• Live Chat: 24/7 live support via the chat icon at the bottom corner of the ntc11 platform — the fastest way to get an immediate response.
• Email: Send your detailed enquiry to [email protected]. We will respond within 24 hours on business days.
• Supported languages: The ntc11 support team is fluent in both Bahasa Melayu and English for the convenience of Malaysian members.